Privacy Policy

Whitefields Storage Limited is committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page on a regular basis to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Data Controller Whitefields Storage Limited, Bingham, Nottingham NG13 8GQ.  Alternatively, you can telephone 01949 831781

Who are we?

Whitefields Storage Limited provides storage for items on behalf of clients.  We are based in the UK and service clients predominantly within a 40 miles radius of Nottingham. 

We may collect, store and process Personal Information of customers of Whitefields Storage Ltd customers, solely on our customer’s behalf and at their direction.  Where we process such data we serve as and shall be considered as a processor and not as a controller of such personal information.  Whitefields Storage Ltd’s customers remain the controllers of such Personal Information and are responsible for complying with all applicable laws and regulations that may apply to the collection, use and control of such Personal Information.  Whitefields Storage Ltd’s customers are responsible for obtaining any consent, permissions and for providing any fair processing notices required for the collection and usage of such information.

Who do we collect information from and what information do we collect?

We collect information from the following data subjects:

  • ·      Site Users
  • ·      Individual prospective customers and customers
  • ·      Representatives of corporate prospective customers and customers.

We obtain information about you when you use our website, for example, when you contact us about products and services.

We will process the personal information you enter via the website contact form.   You will be asked to consent to the use of your personal date to enable us to provide you with the services you select.  You may withdraw your consent at any time by writing to us as identified in our Privacy Policy.

What type of information is collected from you?

The Personal Information we collect might include your name, address, email address and telephone number and is collected when you

  • ·      submit it through a Site form,
  • ·      email us for information,
  • ·      contact us via telephone with an enquiry or
  • ·      enter into a contract with us

We may also collect Personal Information such as your IP address, and information regarding what pages you accessed and when, how many visits you have made and the amount of time you spent on the website through Cookies.

The Legal Basis for Collecting Information

The conditions under which we will process your Personal Information are as follows:

  • You have provided your consent to us to use the Personal Information in that way for example you have indicated you wish to receive information on our products and services; 
  • Our use of your Personal Information is in our legitimate interest as a commercial organisation for example our use of cookies to track information about how our website is used; provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights; 
  • The use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you for example to manage your account and
  • Our use of your Personal Information is necessary to comply with relevant legal or regulatory information that we have. 

How is your information used?

We use the information you provide:

  • To process orders that you have submitted;
  • To answer questions you have asked;
  • To carry out our obligations arising from any contracts entered into by you and us;
  • For our general business purposes eg administration of your account;
  • At your request to notify you of new or changes to our services;
  • To satisfy legal or regulatory requirements;
  • In connection with a proposed or actual sale, merger or transfer of all or a portion of our business. 

Your choices

You have a choice about whether or not you wish to receive Direct Marketing information from us.

Online Activity

We will only send you such information by email or contact you by telephone if, when you are presented with the option on the website, you gave us your prior express consent to receive such communications.  You have chosen to “Opt In”.

Offline Activity

You can notify us below to cease receiving marketing material by post.

If you have not given your consent we will hold limited Personal Information on a do not contact list to prevent you receiving marketing information in the future.

You can change your marketing preferences at any time by contacting us by email: or by writing to Data Controller Whitefields Storage Limited, Tithby Road, Bingham, Nottingham NG13 8GQ

Who do we disclose your information to?

We work with third parties to help manage our business and deliver services. We and our service providers disclose and share your Personal Information:

Third Party Service Providers working on our behalf: 

We may pass your information to our third party service providers and subcontractors for the purposes of completing tasks and providing services to you on our behalf.   These providers include courier services, IT and back office systems, CCTV, and the provision of destruction services.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to handle your Personal Information in accordance with applicable laws and principles related to privacy and data protection

Card Payments

We do not accept card payments.

Sale of Business

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Legal Obligation

We will disclose your Personal Information, only as permitted or required by applicable law or regulation where we are under a legal obligation to do so.  Such disclosure could be made to courts, to respond to lawful requests by public authorities, regulators and law enforcement agencies.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.  We do not request any Sensitive Information.  We maintain technical and organisational security measures to reduce the risk of unauthorized disclosure or access to information, appropriate to the nature of the data concerned.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Use of 'cookies'

Like many other websites, the Whitefields Storage website uses cookies.  In order to improve this site, we use small files commonly known as “cookies” to track your visit.  A cookie is a small amount of data which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to in this Privacy Policy as a “device”) from this site and is stored on your device’s hard drive.

A cookie records on your device information relating to your internet activity.  This information is used to track visitor use of our site and to compile statistical reports on website activity.  The cookies we use on the site will not collect personally identifiable information about you and we will not disclose information store in cookies that we place on your device to third parties.

You may refuse the use of cookies adjusting your internet browser settings not to accept cookies.  Your web browser’s help function should tell you how to do this.  If you refuse the use of cookies you may not be able to use the full functionality of this site.

We currently use the following cookies.

Google (Analytics)


This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate aspects such as visits to purchase 

Utmb and utmc

The B and C cookies work together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. __utmb expires at the end of the session. __utmc waits 30 minutes, and then it expires.  


This cookie is set by Google Analytics.  It is used to throttle the request rate for the service - limiting the collection of data on high 


utmz keeps track of where the visitor came from, what search engine was used, what link was clicked on, what keyword was used, and where they were in the world when you accessed a website. It expires in 6 months.  




records whether your browser has JavaScript enabled 

SESS[number string] 

is a Drupal session cookie used when an authorised user logs in.  

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Your Rights and How you can access, update and change requests

Accuracy of Information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: or write to:

The Data Controller at Whitefields Storage Limited, Tythby Road, Bingham Nottingham NG13 8GQ 

Your Rights


Access to Personal Information

You have the right to request

  • a copy of the personal information that we hold
  • the source of your Personal Information
  • the purposes, legal basis and methods of processing
  • the data controller's identity
  • the entities to whom your personal information may be transferred


Rectification of Personal Information

You have the right to request that we rectify inaccurate Personal Information; we may seek to verify the accuracy of the information before rectifying it.

Erasure of Personal Information

You can request that we erase your personal information where

  • it is no longer needed for the purposes for which it was collected
  • you have withdrawn your consent (where the data processing was based on consent)
  • where you object to the processing and are successful
  • it has been processed unlawfully
  • it has to be erased to  comply with a legal obligation to which Whitefields Storage Ltd is subject 


We are not required to erase your Personal Information if the processing of your Personal Information is necessary for:

  • compliance with a legal obligation; or
  • the establishment, exercise or defence of legal claims 

Restricting the processing of your Personal Information

You can ask us to restrict the processing of your personal data, but only where:

  • You contest its accuracy, processing is restricted until the accuracy has been verified
  • The processing is unlawful, but you do not want to erase it
  • It is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims;
  • We can continue to store your personal data but not to process it.

Right to Transfer – Data Portability

You can request a copy of your Personal Information in a structured, commonly used, machine-readable format or you can request to have it transferred directly to another data controller.

 The request only applies where:

  • The processing is based on your consent or on the performance of a contract with you; and
  • The processing is carried out by automated means 

Right to Object – Processing of your Personal Information

You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.

We are allowed to demonstrate where we believe we have compelling legitimate grounds for the processing, which override your interests, rights and freedoms.

Right to Object – for Direct Marketing Purposes

You can request that we change the manner in which we contact you for marketing purposes.

Right to obtain a copy of your Personal Information

We may ask for additional information to confirm your identity and for security purposes, before disclosing the Personal Information requested to you.  We reserve the right to charge a fee where permitted by law, for example if the request is excessive or manifestly unfounded.

We will make a reasonable effort to answer your request promptly or inform you if we require further information.  We may not be able to fulfil your request where it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.


We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.  We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Where we have obtained your Personal Information in order to provide you with marketing information for our products and services, your Personal Information will be stored by us only as long as you do not change your mind to receive such materials from us.

We apply a data retention notice which we apply to records in our care.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

If we become aware that a minor is attempting to or has submitted Personal Information via this site, we will notify the user that we may not accept his or her Personal Information. We will then remove that Personal Information from our records.

Transferring your information outside of Europe

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA).  It may be processed by staff operating outside the EEA who work for us, or for one of our suppliers.  Such staff maybe engaged in, among other things, the fulfilment of your order, and the provision of support services.  These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

All information you provide to us is stored on our secure servers.

The transmission of information via the internet is not completely secure. We will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.


Whitefields Storage Ltd owns and operates a CCTV network for the purposes of crime prevention and detection and safeguarding.

Where a data subject can be identified, images must be processed as personal data.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2019


Call us now: 01949 831 781

Whitefields Storage Ltd, Tithby Road, Bingham, Nottingham, NG13 8GQ
Tel: 01949 831 781  -  Office: 09.00 to 17.00 Monday to Friday